Terms of service
Terms and Conditions
Last Updated: 19 December 2025
1. Introduction
Welcome to SHIANA. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
2. Definitions
- "Website" refers to the SHIANA e-commerce platform accessible at our domain
- "User," "You," "Your" refers to any person accessing or using the Website
- "We," "Us," "Our" refers to SHIANA
- "Products" refers to all clothing items and merchandise available for purchase on the Website
- "Services" refers to all services provided through the Website
3. Eligibility
To use our Website and make purchases, you must:
- Be at least 18 years of age or have parental/guardian consent
- Have the legal capacity to enter into binding contracts under Indian law
- Provide accurate, current, and complete information during registration
- Be a resident of India for delivery purposes
4. Account Registration
4.1 Account Creation: You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials.
4.2 Account Security: You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
4.3 Account Termination: We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.
5. Product Information and Pricing
5.1 Product Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.
5.2 Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice.
5.3 Product Availability: All orders are subject to product availability. We reserve the right to limit quantities or discontinue any product at any time.
5.4 Pricing Errors: In the event of a pricing error, we reserve the right to cancel the order and refund any payment made.
6. Orders and Payment
6.1 Order Placement: By placing an order, you make an offer to purchase products. We reserve the right to accept or reject your order at our discretion.
6.2 Order Confirmation: Once we accept your order, we will send you a confirmation email with order details.
6.3 Payment Methods: We accept various payment methods including credit/debit cards, UPI, net banking, and Cash on Delivery (COD) where available.
6.4 Payment Security: All payment transactions are processed through secure payment gateways. We do not store your complete card details.
6.5 Order Cancellation: We reserve the right to cancel orders for reasons including product unavailability, pricing errors, or suspected fraudulent transactions.
7. Shipping and Delivery
7.1 Delivery Areas: We deliver across India. Delivery times may vary based on location and product availability.
7.2 Shipping Charges: Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
7.3 Delivery Timeline: Estimated delivery times are provided at checkout. We are not responsible for delays caused by courier services or circumstances beyond our control.
7.4 Risk of Loss: Risk of loss and title for products pass to you upon delivery to the specified address.
8. Returns and Refunds
Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. Our Return Policy is incorporated into these Terms by reference.
9. Intellectual Property Rights
9.1 Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of SHIANA or its content suppliers and is protected by Indian and international copyright laws.
9.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
9.3 Restrictions: You may not reproduce, distribute, modify, create derivative works, or publicly display any content from the Website without our prior written consent.
10. User Conduct
You agree not to:
- Use the Website for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the Website's operation
- Use automated systems to access the Website without permission
- Post or transmit harmful, offensive, or inappropriate content
- Impersonate any person or entity or misrepresent your affiliation
- Engage in any fraudulent activity
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using the Website, you consent to our data practices as described in the Privacy Policy.
12. Disclaimer of Warranties
THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIANA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE WEBSITE OR PRODUCTS.
14. Indemnification
You agree to indemnify and hold SHIANA, its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your use of the Website, violation of these Terms, or infringement of any rights of another person.
15. Governing Law and Dispute Resolution
15.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
15.2 Jurisdiction: Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.
15.3 Dispute Resolution: We encourage you to contact us first to resolve any disputes amicably. If a dispute cannot be resolved through negotiation, it may be submitted to arbitration under the Indian Arbitration and Conciliation Act, 1996.
16. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, Return Policy, and any other policies referenced herein, constitute the entire agreement between you and SHIANA regarding the use of the Website and supersede all prior agreements and understandings.
19. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
SHIANA
Phone: +91 98914 25480
Email: shianacare@gmail.com
Hours: Monday to Saturday, 10 AM to 6 PM
By using the SHIANA website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing SHIANA.